Privacy Policy

Effective Date: May 6th, 2026

Last Updated: May 6th, 2026

This Privacy Policy explains how Gele Properties LLC “we,” “us,” or “our” collects, uses, and protects information when you visit geleproperties.com, submit an inquiry, make a booking, rent a property, communicate with us, or use our services.

This Privacy Policy is intended to be straightforward and general. It also explains our SMS/text messaging practices, including what information we collect, how we use it, and that SMS consent information is not shared with third parties or used for third-party marketing.

1. Information We Collect

We may collect the following types of information from you:

• Name

• Email address

• Phone number

• Mailing address or billing address

• Booking, reservation, or rental details

• Property or unit information

• Guest, tenant, or occupant information

• Payment and transaction information

• Messages, inquiries, support requests, and maintenance requests

• Information submitted through website forms

• Any other information you choose to provide

We may also automatically collect basic website usage information, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• Cookies or similar website technologies

Payment information may be processed by third-party payment processors. We do not intentionally store full credit card numbers on our own website unless specifically stated.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries

• Process bookings, reservations, leases, applications, and payments

• Communicate with guests, tenants, applicants, and prospective customers

• Send property access information, check-in instructions, checkout reminders, maintenance updates, payment reminders, and support messages

• Provide customer service

• Coordinate cleaning, maintenance, repairs, and property access

• Enforce rental agreements, house rules, and other policies

• Prevent fraud, misuse, unauthorized occupancy, property damage, or illegal activity

• Improve our website, services, properties, and customer experience

• Maintain business, accounting, tax, insurance, and legal records

• Comply with applicable laws, regulations, legal requests, or court orders

• Protect our business, properties, customers, vendors, and legal rights

3. SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from us, we may send you transactional and customer-care SMS or MMS messages related to:

• Booking inquiries

• Reservations

• Rental applications or leases

• Check-in and checkout instructions

• Door codes or property access

• Maintenance coordination

• Payment reminders

• Safety, security, or urgent property notices

• Customer support

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or by contacting us at admin@geleproperties.com.

Consent to receive SMS messages is not required as a condition of booking, renting, or purchasing services from us.

4. No Sharing of SMS Consent or Mobile Information for Marketing

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

We also do not use SMS consent information to send third-party marketing messages.

We may share SMS-related information only with service providers who help us send and manage messages on our behalf, or as needed to operate our business, comply with law, prevent fraud, protect rights and safety, or fulfill the purpose for which the information was provided.

5. How We Share Information

We may share information with trusted service providers and business partners who help us operate our rental business, such as:

• Payment processors

• Booking platforms

• Property management software providers

• Website hosting providers

• Email and SMS service providers

• Cleaning crews

• Maintenance vendors and contractors

• Accountants, bookkeepers, attorneys, insurers, and other professional advisors

• Fraud prevention, screening, or verification providers

• Government agencies, courts, law enforcement, or regulators when required or appropriate

These parties may only use the information as needed to provide services, support our business operations, comply with law, or protect rights and safety.

We do not sell personal information in the ordinary sense of the word.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, prevent fraud, and support basic analytics.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work properly without cookies.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, or storage method is completely secure.

You are responsible for keeping any account login information, access codes, or communications secure and for notifying us if you believe your information has been compromised.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and property.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Your Choices

You may contact us to request that we update, correct, or delete certain information, subject to legal, business, and recordkeeping requirements.

You may opt out of SMS messages by replying STOP.

You may opt out of marketing emails, if any, by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing messages, we may still send transactional or legally required communications.

10. Third-Party Websites and Services

Our website may link to third-party websites, booking platforms, payment processors, maps, or other services. We are not responsible for the privacy practices, security, or content of third-party websites or services.

You should review the privacy policies and terms of any third-party services you use.

11. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information directly from children under 13.

Bookings, leases, and rental agreements must be made by adults with legal capacity to enter into binding agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.

Your continued use of our website or services after an update means you accept the revised Privacy Policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Gele Properties LLC

Email: admin@geleproperties.com

Mailing Address: 2307 Old Government St. Mobile, AL 36606